tbh I don’t see the fuss about having waiters/waitresses not being happy and enthusiastic like I came here to eat I didn’t come here to be amused by employees as long as I’m getting my food and they’re not being blatantly rude I don’t see why y’all need to go on yelp to rank a restaurant 0/5 and have an outburst on why your waitress didn’t smile at you when she poured you water
this is pretty fucking important
I used to be a waitress/barmaid. I found that if I smiled more, customers left happier. Often, they left a good tip. On days I wasn’t so smiley, customers would feel uncomfortable and probably felt that they were a hindrance, as I do when on the receiving end.
If a person or group of people decided to go into a bar or restaurant that you work in, they are doing you a favour. They are giving your company money, and a fraction of that will get passed onto you. If that isn’t reason enough to smile, then maybe the thought that your smile could be the only nice thing to happen in a customers day, is.
We used to get a lot of older customers coming in alone for a drink or two as they read the newspaper, most of them were alone in life, too; partners passed away, children with families of their own, that kind of thing. And the look on some of their faces when I served them with a smile was heart breaking and beautiful.
The way a server acts affects the customer’s experience just as much as the food or the drink. The rapport between server and customer creates a relaxed environment so that the customer can feel comfortable.
Yes, some people overreact, sometimes you might feel customers don’t deserve it, but providing a customer with an enjoyable experience is what you’re getting paid for, though even without consideration to the money, I still think it is incredibly important.
TL;DR A smile could be all it takes to make someone’s day, if that isn’t reason enough to smile and be kind to customers, I don’t know what is.